Our Guiding Principles
Blue Ribbon Business Travel International, a Direct Travel company is committed to core principals that guide everything we do.
Service is our product. Cost savings is the fundamental benefit you receive from us. And, the heart of our organization is our people, all of whom are highly trained, tenured and motivated professionals. We are fully committed to delivering a higher level of service that all of our customers tell us they quickly recognize and truly appreciate.
Our mission is to develop long-term business and personal relationships with the companies we serve. We do not view ourselves merely as their travel counselors, but rather, as solution-oriented travel professionals here to help them meet, and manage, ALL of their travel needs.
WHAT OUR CLIENTS SAY
Blue Ribbon all your agents are wonderful. All the women that help me are great! Kristin is one of the best people I have ever worked with in my working years. I can’t say enough good things about her. She is so quick, accurate, friendly, and goes over the top to help. I always feel safe and confident when receiving help. I’m sure you hear this a lot but just wanted to let you know how great she is.
Jamie went way above and beyond typical assistance to get me home to Minneapolis from NYC after having a flight cancelled mid-afternoon. She was able to find me a new flight at a different airport and get me confirmed while I was in the cab to that airport so that all I had to do was get through security. Her timing was critical since making it back to Minneapolis that night was incredibly important to me.
I tell you what, Kari, one of your gals, has been a life saver for our company. You may not realize it, but you personally handling just my last-minute scheduling flurries has saved us millions in customer contracts. I truly appreciate the value you and your team provide to our company. It is very much appreciated!
5 star Thanks to Di for getting me home through the eye of the storm... When it all hits the fan, that's when you really really appreciate the services of Blue Ribbon - The horror stories of stranded travelers has begun - the airline told me it would be 3 days before I could get on a flight... Di had me out the next morning and home by lunch. In a world of online options - it's the personal touch and dedication to your clients when it counts that sets you apart!
Blue Ribbon Travel is so awesome. Your service is incredible and a breath of fresh air. You are leap years ahead of any other agency I’ve used !!!!
Thank you, Thank you, thank you !!
I wanted to take a minute to acknowledge Lindsey from Blue Ribbon Travel. She went above and beyond this week helping me book hotel accommodations and providing excellent customer service. Every time I’ve worked with Lindsey, she is awesome and friendly. It really saves us a lot of time having people like that to help on these projects.
Lindsey is awesome. Everything always goes off without a glitch. I have never worked with a Travel Management company that has things so together!
Jackie! You’re a hero!!!
I can’t believe that yesterday I was in trouble and today I have options!!!
I want to come find you and high five until our hands are sore! You are truly unbelievable. Thank you, thank you (emoji gallery of happiness)
You are a crisis managers dream! Always a plan B. Thanks and enjoy your weekend.
Good morning, Joleen!
You are AMAZING! Thank you so much for finding these incredible savings.
Yes, please send me a link to set up a personal profile. I'll definitely want to go through you for future travel. Thanks again!
Valerie, OK, I just can’t express how helpful you and your team has been so far! Previously when I asked about a Delta program an agent from a previous agency told me the prior contact had to make the changes but he already left the company. When I asked if they could help me they said there wasn’t another way. You found a way. There have been many other small (yet big) instances where using Blue Ribbon made our jobs easier and I’m so grateful!
I want you to know how much I appreciate Kristin. She has been a pleasure to work with for me and my faculty that travel. Today, I contacted Kristin to request her assistance for an upgrade to 1st class because I had been assigned a center seat. Although the flight was overbooked, she was able to secure an aisle seat for me. I just wanted to take a moment to let you know how much I appreciate working with someone as competent and pleasant as Kristin.
One of my trips got extended and I just made one phone call to Blue Ribbon. They took care of changing my flights, car rental, all without taking up any of my time.
Blue Ribbon Travel handles my requests right away! Other agencies may respond in days. Our travelers are satisfied and our clients are extremely happy with the arrangements. Blue Ribbon is a huge asset to our business!!
Other travel companies that I have worked with at previous employers are no where near the service levels that are delivered by Kari and the other agents at Blue Ribbon Travel.
No matter how many changes we make or how complicated our requests are, the agents we deal with have always been patient and helpful. They offer cost saving suggestions and have stayed late to assist us in emergency situations.
I feel like family when I call. I recognize Karina's voice in the morning and Michelle knows where I like to sit on every flight. All I need to give is a destination and the rest is taken care of.
I have worked with other companies and I have never received the personal attention that I receive from Di!
Jamie, You are honestly a life saver for me. You cannot possibly know how much time you save me. Not sure why other companies don’t hire out. Thanks for being the best!
Joleen, I know my guys can be demanding but I have to say you did a great job staying up with all their changes, thank you so much for all the extra attention. I know I drive Jenna crazy with the all the requests that I send her but she manages to always keep up (I don’t know how she does it), now I know you can too! To the both of you, thank you so much for your unparalleled work and outstanding customer service it’s very much appreciated by my entire team!!!!!!!!!!!!!
Valerie, I want to share how much I appreciate the excellent service from Katie and Blue Ribbon Travel. She consistently provides superior travel assistance, often making helpful suggestions to improve my booking experience. Simply, she is one of the very best agents that I have worked with. Thank you!
Valerie, I just wanted to say Happy Friday to you and your crew :-). The best Agency in town.
You are so service oriented. You are the best travel agent I have ever encountered. Your patience and eye on detail and friendly, professional service is greatly appreciated.
Valerie, I wanted to make you aware of what a great job Kari did in handling the arrangements for my mother's recent trip to NY. She showed exceptional professionalism and genuinely cared about making things work for us.You have a very special person working for you.
Blue Ribbon Travel Mgmt,
We have used Lisa for all our travel for many years. She always provides thorough, prompt service. She understands our needs, accommodations, our changes and concerns, attends to all details of our travel and makes every event a pleasure.
I have to let you know that everyone at Blue Ribbon is always great to work with, but Jenna is AWESOME! I had an agent I really liked at my prior agency, but now working with Jenna I realize there is no comparison in service. Keep up the great work!
Thanks so much! I appreciate your quick response. Blue Ribbon has been such a help to us all. It’s so nice to work with someone that always exceeds expectations. It’s rare, but you do it all the time, and cheerfully.
Just wanted to let you know that Michelle gets a Gold Star this week. She saved me over $4000 in the last week. Thanks!
Awesome job, Chris!
All of you who work at Blue Ribbon should be congratulated on your efficiency, friendliness and capability. I thank you, Kari, and Kristin for all your help.
You were right about Lisa – she did a great job! Between Lisa and Di, I’m starting to think that you may have cornered the market on great travel agent talent in the Twin Cities!
You are running a great business. I have worked with many different travel companies over my career and your people consistently perform. They always do a great job and give me sound advice! Keep up the good work.