I want you to know how much I appreciate Kristin. She has been a pleasure to work with for me and my faculty that travel. Today, I contacted Kristin to request her assistance for an upgrade to 1st class because I had been assigned a center seat. Although the flight was overbooked, she was able to secure an aisle seat for me. I just wanted to take a moment to let you know how much I appreciate working with someone as competent and pleasant as Kristin.